Skip to content
SOSEI

Help center

The five questions we hear the most. If your answer isn't here, email [email protected] — a real person reads everything.

Connecting your own domain

After your site is generated, you can keep using the public /s/your-slug preview link, or point your own domain at the rebuild. Custom domains live on paid plans.

  1. In your SOSEI project dashboard, open Settings → Domain and enter your hostname (bare — example.com, not https://example.com).
  2. The dashboard shows you exactly which DNS records to add at your provider. Subdomains use a single CNAME; apex domains (e.g. example.com) get three options, pick the one that fits your DNS:
    • Option A — Cloudflare: single CNAME on @, instant SSL. Free and the simplest path if your provider lets you change nameservers.
    • Option B — ALIAS / ANAME: for DNSimple, Hover, Gandi LiveDNS, Namecheap PremiumDNS, easyDNS.
    • Option C — Two A records: works on GoDaddy, Zone.ee, Namecheap basic, Bluehost, Hostinger and any other DNS that supports A records on the apex. No nameserver change needed.
  3. Also add the two TXT records the dashboard shows — those prove you own the domain and let Cloudflare issue the SSL certificate.
  4. DNS propagation typically completes in 1–5 minutes; the longest we've seen is a few hours. The site stays live on the original preview URL throughout.

SSL certificates are issued automatically once DNS resolves — no extra step. Stuck for more than an hour? Email us with your domain and we'll diagnose.

What happens during a rebuild

We follow the same five-step flow whether the input is a personal domain or a multi-page site:

  1. Crawl — up to 15 pages of your existing site, in parallel, with the brand colours, fonts, logo, favicon, and tracking codes detected and preserved.
  2. Rehost images— every photo and logo is copied into our storage so the rebuild doesn't hotlink.
  3. Plan — the AI decides on the page structure, fonts, and visual style based on your industry and content.
  4. Generate — every page rendered in parallel, copy graded against a frozen voice contract so all pages read as the same brand.
  5. Publish— the site goes live on the preview URL within ~2 minutes (faster on smaller sites). You receive an email when it's ready.

Editing the rebuilt site

Three ways to make changes after the first rebuild:

  • Regeneratea single page or the entire site with new instructions in plain English (“tighten the hero, swap to a darker palette”).
  • Edit with AI — open a section, describe the change, the AI rewrites just that section.
  • Restore any previous version from the version history if a regeneration goes wrong.

Each plan caps the number of regenerations per project per month. Edit-with-AI counts toward the same cap; small inline edits (text, links, contact info) don't.

Billing, trials, and cancellations

  • Trial: 30 days from your first generation, no card required. Site goes offline at trial end if you don't add a payment method.
  • Plans: see /pricing for current tiers. Pricing is per-site for Personal and bundled for Agency.
  • Cancellation: open your dashboard → Account → Manage subscription. Cancellation takes effect at the end of the current billing period; you keep the site live until then.
  • Refunds: within 14 days of the first charge, full refund — just reply to any of our emails.

Analytics, contact forms, and tracking

If your source site already had analytics (GA4, GTM, Meta Pixel, Hotjar, LinkedIn, Plausible, Umami, Clarity), the tags are detected during the crawl and preserved on the rebuilt site, gated behind the GDPR cookie banner.

Contact form submissions land in your dashboard under the Messages tab and trigger an email to your project notification address.

Reach a human

Reply to any email we've sent you, or write to [email protected]. Average response time is under one business day. If the site itself is broken, /api/healthz will tell you whether the application is up before you write.